Website Forms & Newsletter Privacy Notice

A member of the Dantae Support Services team will contact you if additional information is required.

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Important – Please Do Not Submit Sensitive Information

Our public website forms are not intended for the collection of detailed sensitive, medical or participant information.

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Please do not submit or upload information such as:

• Medical records or reports

• Diagnoses or detailed health information

• Medication lists or medication records

• NDIS plans or copies of NDIS plans

• NDIS participant numbers

• Behaviour Support Plans

• Restrictive practice information

• Detailed behavioural information

• Incident reports

• Safeguarding information

• Detailed personal care information

• Hospital or clinical records

• Medicare details

• Centrelink information

• Tax File Numbers

• Banking or financial information

• Passport or identity-document numbers

• Copies of identification documents

• Detailed information about another person without appropriate authority

• Any other sensitive information that is not necessary for the initial enquiry

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For housing enquiries, you may provide general information about the type of housing, location, accessibility features or support arrangement you are looking for, but detailed medical, disability or participant information should be discussed directly with our team after initial contact.

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For career applications, applicants may provide a resume and basic employment information. Applicants should avoid including unnecessary sensitive information, identification documents, medical information or other information that is not relevant to the initial recruitment process.

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If your enquiry progresses, Dantae Support Services may arrange for relevant information to be collected through a more appropriate internal process.

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If You Accidentally Provide Sensitive Information

If sensitive or unnecessary personal information is submitted through a website form, Dantae Support Services may:

• avoid using the information where it is not required;

• remove, delete or de-identify information where appropriate and lawful;

• contact you and ask that the information be provided through a more suitable channel; or

• transfer necessary information into an appropriate internal system where there is a legitimate and lawful reason to retain it.

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Please do not rely on a public website form as a secure method for sending sensitive participant or medical information.

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What Information We Collect

Depending on the form you use, we may collect basic information such as:

• Your name

• Email address

• Telephone number

• Preferred method of contact

• General location, suburb or area

• The reason for your enquiry

• The service or housing option you are interested in

• General housing preferences

• Basic NDIS status information, where relevant

• General availability or employment preferences

• Employment history and qualifications contained in a resume

• The position you are applying for

• Information you voluntarily provide in a free-text field

• Newsletter subscription details

• Records showing when and how you submitted a form or provided consent

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We aim to collect only information that is reasonably necessary to understand your initial enquiry and determine the appropriate next step.

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How We Use Your Information

Information submitted through these forms may be used to:

Contact Form

• Respond to your enquiry

• Identify the appropriate Dantae Support Services team member to assist you

• Provide general information about our services

• Arrange further contact, a meeting or consultation where appropriate

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Housing Application Form

• Understand the general type of housing or living arrangement you are seeking

• Determine whether Dantae Support Services may have a potentially suitable service or housing option

• Identify the appropriate team member to contact you

• Arrange a further discussion

• Commence a more detailed assessment or intake process only if appropriate and agreed

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Submission of a Housing Application Form does not constitute acceptance into a service, an offer of accommodation or confirmation that a particular property or support arrangement is suitable or available.

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Career Application Form

• Consider your initial suitability for an advertised or available position

• Review your resume and information supplied with your application

• Contact you regarding your application

• Arrange an interview or further recruitment process

• Conduct further employment screening only if your application progresses

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If you progress through recruitment, additional employment and compliance information will be collected separately through the appropriate recruitment or onboarding processes.

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Newsletter Subscription

If you voluntarily subscribe to our newsletter, we may use your name and email address to:

• Send Dantae Support Services newsletters

• Provide service and organisational updates

• Share community information, resources and relevant news

• Provide information about Dantae Support Services activities or services

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Submitting a Contact Form, Housing Application Form or Career Application Form does not automatically subscribe you to our newsletter or marketing communications.

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Newsletter subscription is a separate and voluntary choice.

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Newsletter Consent and Unsubscribing

We only intend to send newsletter or marketing communications where there is an appropriate basis to do so, including where you have subscribed or otherwise provided appropriate consent.

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Our electronic marketing communications will identify Dantae Support Services and provide a way to unsubscribe.

You may unsubscribe at any time using the unsubscribe option included in our communications or by contacting us directly.

We will action unsubscribe requests in accordance with applicable Australian law.

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We may retain a limited record that you have unsubscribed where necessary to ensure your preference continues to be respected.

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Who May Access Your Information

Access to website form information is limited to people who reasonably require it to perform their role.

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Depending on the enquiry, this may include authorised Dantae Support Services personnel involved in:

• Administration

• Service delivery

• Housing

• Participant intake

• Recruitment and People and Culture

• Management

• Information technology and website administration

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Information may also be processed by organisations that provide technology or professional services to Dantae Support Services, such as:

• Website hosting and website platform providers

• Cloud and data-storage providers

• Email and communication platforms

• Recruitment or business systems where an enquiry progresses

• IT and cybersecurity service providers

• Professional advisers where reasonably necessary

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Where practicable, access is limited to the information required for the particular purpose.

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Dantae Support Services does not sell personal information collected through these forms.

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We may also disclose information where required or authorised by Australian law, a court or tribunal, or where disclosure is otherwise permitted under applicable privacy law.

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Website Platform and Overseas Data Processing

The Dantae Support Services website uses third-party website technology, including the Wix platform.

Information entered into a website form may therefore be transmitted to, processed by or stored using infrastructure operated by Wix and its service providers.

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Wix operates internationally and currently advises that personal information may be processed or stored in locations outside Australia, including the United States, Ireland, Israel and other countries in which Wix or its service providers operate.

This is one of the reasons Dantae Support Services deliberately limits the amount and type of information that should be submitted through our public website forms.

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Where information requires more sensitive or detailed handling, our team may move the communication away from the website form and use an appropriate internal process.

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Security of Your Information

Dantae Support Services takes reasonable steps to protect personal information under our control from:

• Misuse

• Interference

• Loss

• Unauthorised access

• Unauthorised modification

• Unauthorised disclosure

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This includes administrative, technical and access-control measures appropriate to the information being handled.

However, no website, internet transmission, email service or third-party cloud platform can be guaranteed to be completely secure.

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For this reason, our website forms have deliberately been designed to collect minimal information at the first-contact stage.

Please do not use these forms to transmit information that would cause you concern if transmitted through a public internet service.

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How Long We Keep Website Form Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or where retention is required or permitted by law.

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For example:

• An enquiry may be retained while it is being responded to and followed up.

• A housing enquiry may be retained while a potential service or housing pathway is being considered.

• Recruitment information may be retained while an application is being assessed and for an appropriate period afterwards.

• Newsletter subscription information may be retained while you remain subscribed.

• Limited records may be retained where required for legal, regulatory, security, dispute-resolution or record-keeping purposes.

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When personal information is no longer reasonably required and there is no legal requirement to retain it, Dantae Support Services will take reasonable steps to destroy or de-identify it.

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Information Provided About Another Person

If you are contacting Dantae Support Services on behalf of another person, such as a participant, family member or person you support, please provide only the minimum information necessary for us to understand the enquiry.

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Where possible, provide your own contact information first and allow our team to contact you before providing detailed information about the other person.

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You should only provide another person's personal information where you have appropriate authority, consent or another lawful basis to do so.

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Please do not provide another person's sensitive medical, disability or participant information through our public website forms.

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Direct Contact – You Do Not Have to Use Our Website Forms

Using a Dantae Support Services website form is optional.

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If you are uncomfortable providing your information through our website, you can bypass the website forms entirely and contact our team directly.

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Dantae Support Services

Phone: (07) 5208 8055
Email: info@dantae.com.au

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Our team can discuss the reason for your enquiry and advise you on an appropriate way to provide any additional information that may be required.

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Choosing not to use a website form will not prevent you from making an enquiry with Dantae Support Services.

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Accessing or Correcting Your Information

You may contact Dantae Support Services to:

• Ask what personal information we hold about you

• Request access to your personal information

• Ask us to correct inaccurate, incomplete, out-of-date, irrelevant or misleading information

• Ask questions about how your information has been handled

• Withdraw newsletter consent or change your communication preferences

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We may need to take reasonable steps to confirm your identity before providing access to personal information.

Some legal exceptions may apply to access or correction requests.

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Privacy Concerns and Complaints

If you have a question or concern about how information submitted through one of these website tools has been handled, please contact Dantae Support Services in the first instance.

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Email: info@dantae.com.au
Phone: (07) 5208 8055

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We will review privacy concerns and complaints and aim to respond appropriately and within a reasonable timeframe.

If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

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Data Breaches

Dantae Support Services maintains processes for responding to suspected or confirmed data breaches.

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Where a data breach involving personal information is likely to result in serious harm and meets the requirements of the Notifiable Data Breaches Scheme, Dantae Support Services will take the actions required under applicable Australian privacy law, which may include notifying affected individuals and the Office of the Australian Information Commissioner.

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Australian Privacy Requirements

Dantae Support Services handles personal information in accordance with applicable Australian privacy requirements, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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These principles address matters including:

• Open and transparent management of personal information

• Collection of personal information

• Handling unsolicited personal information

• Notification when information is collected

• Use and disclosure

• Direct marketing

• Overseas disclosure

• Information quality

• Security

• Access

• Correction

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Newsletter and electronic marketing communications are also managed with regard to the Spam Act 2003 (Cth).

This notice should be read together with any broader Dantae Support Services privacy, confidentiality, participant information-management or employment policies that apply once an enquiry progresses beyond the initial website contact stage.

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Purpose of These Website Tools

Our approach is intentionally simple:

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The website starts the conversation — it does not replace the conversation.

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We only ask for enough information to understand why you are contacting Dantae Support Services and who in our team is best placed to assist you.

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If more detailed personal, participant, medical, employment or support information is required, a Dantae Support Services team member will contact you and explain the next appropriate step.

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