Our Approach to Accessibility

We aim to design and maintain our website using recognised accessibility principles and good digital practices.

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Where reasonably practicable, this includes:

• Clear headings and page structures

• Easy-to-understand language

• Meaningful buttons and links

• Alternative text for relevant images

• Readable text and appropriate contrast

• Mobile and tablet-friendly layouts

• Clearly labelled website forms

• Logical navigation

• Information that does not rely solely on images or colour

• Content that can be enlarged or viewed using common accessibility features

• Consideration for people using assistive technologies

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Accessibility is an ongoing process. As our website, services and technology change, we will continue looking for opportunities to improve how people access our information.

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You Do Not Have to Use Our Website Forms

Our online forms are provided as a convenient way to make initial contact with Dantae Support Services.

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However, you are not required to use an online form to contact us, apply for housing, discuss our services or ask for assistance.

If using an online form is difficult, inaccessible or simply not your preferred way to communicate, you can contact our team directly.

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A team member can help you understand the available options and, where appropriate, assist you with the next steps.

Phone: (07) 5208 8055
Email: info@dantae.com.au

Choosing an alternative way to contact us will not disadvantage you.

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Alternative Formats and Communication

If information on our website is difficult for you to access or understand, please let us know.

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Depending on the information requested and what is reasonably available, we may be able to assist by:

• Explaining information over the phone

• Providing information by email

• Supplying a document in an alternative digital format

• Providing a more accessible version of a document where available

• Helping you understand or navigate an application process

• Assisting you to make initial contact without completing an online form

• Communicating with an authorised representative or support person where appropriate

• Providing information in clearer or simpler language

• Working with you to identify another practical way to access the information you need

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You do not need to provide detailed medical or diagnostic information to ask for an accessible alternative.

Simply tell us what would make the information or process easier for you to access.

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Online Applications

Our website includes online applications for areas such as housing and employment.

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If you experience difficulty completing an application because of an accessibility barrier, please contact us.

Where appropriate, our team can discuss another way for you to provide the basic information required for the initial application stage.

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An applicant will not be treated less favourably simply because they require a reasonable adjustment or an alternative way to engage with the application process.

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Documents and Downloadable Information

Some information on our website may be provided through documents such as PDFs or other downloadable files.

We recognise that some document formats may not work equally well with every device or assistive technology.

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If you cannot access a document, please contact us and tell us:

• Which document or information you need

• The difficulty you are experiencing

• Your preferred way to receive the information, if you have one

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We will work with you to identify a reasonable alternative where possible.

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Third-Party Websites and Technology

Some parts of our website or online processes may use services provided by third parties.

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These may include services such as:

• Wix website functionality

• Microsoft Forms

• Online booking tools

• Maps

• Social media platforms

• Government websites

• External resources and documents

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While Dantae Support Services aims to use appropriate and accessible services, we do not control every accessibility feature or technical function provided by third-party platforms.

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If a third-party feature prevents you from accessing information or completing an important process, please contact Dantae Support Services directly rather than giving up on the process.

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Our team will work with you to identify another way to proceed where reasonably possible.

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Reporting an Accessibility Problem

If you find something on our website that is difficult or impossible to access, we want to know.

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You can help us investigate by telling us:

• The page or feature you were trying to use

• What happened

• What device or assistive technology you were using, if you are comfortable providing that information

• What would make the information easier for you to access

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You are not required to provide technical information if you do not know it.

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Even a simple message such as “I can't access this page with my screen reader” or “I can't complete this form using my device” can help us identify the problem.

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We may provide you with an alternative way to access the information while we investigate the accessibility issue.

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Continuous Improvement

Accessibility is not something we consider finished simply because a website has been published.

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New pages, documents, forms, images and third-party services can introduce new accessibility issues.

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Dantae Support Services therefore aims to continually review and improve the accessibility of its digital information.

Feedback from people who actually use our website is an important part of that process.

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Australian Accessibility Requirements

Dantae Support Services recognises the importance of equal access for people with disability and aims to provide its website and digital information consistently with applicable Australian requirements, including the principles of the Disability Discrimination Act 1992 (Cth).

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We are also guided by recognised digital accessibility principles when developing and improving website content.

We do not claim that every page, document or third-party feature will meet every person's accessibility needs at all times.

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Where a barrier exists, our priority is to work with the person to provide a reasonable and practical alternative while considering how the underlying accessibility issue can be improved.

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Need Help Accessing Something?

If you cannot access part of the Dantae Support Services website, need information in another format or would prefer to speak directly with somebody rather than using an online process, please contact us.

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Dantae Support Services
Beldantae Rosa Pty Ltd trading as Dantae Support Services

Phone: (07) 5208 8055
Email: info@dantae.com.au

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Tell us what you are trying to access and how we can make the process easier for you.

We will do our best to help you find a practical and accessible way forward.

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Related Information

Website Terms of Use & Information
Information about using the Dantae Support Services website and the limitations of general website information.

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Website Forms & Newsletter Privacy Notice
Information about how basic information submitted through our public website forms is collected and used.

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Feedback & Complaints
If you would like to provide feedback or raise a concern about accessibility or another aspect of our services, you can use our Feedback & Complaints process.