Feedback and Complaints
At Dantae Support Services, your voice matters. We believe feedback—whether it’s a compliment, suggestion, or complaint—is essential for maintaining high-quality, safe, and responsive care. By sharing your thoughts, you help us grow and continue to provide services that truly meet the needs of participants and families.
We make it simple for you to provide feedback in the way that feels easiest:
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Scan the QR Code with your phone to be taken directly to our secure feedback form.
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Click the Button Link on this page to access the same form online.
Both methods lead to the same place, ensuring your feedback is received quickly, confidentially, and handled with care in line with NDIS requirements. Our commitment is to listen, respond promptly, and take meaningful action.
Privacy When Providing Feedback or Making a Complaint
Dantae Support Services respects your privacy when you provide feedback or raise a complaint. Information you provide will be used to understand, assess, investigate and respond to your concerns, and to support improvements to our services where appropriate.
Unlike our general website contact forms, a complaint may sometimes require you to provide participant, health, incident or other sensitive information. Please provide only information that is relevant and reasonably necessary for us to understand and respond to the matter.
Information will only be accessed or shared with people who reasonably need it to manage the complaint. In some circumstances, information may also need to be disclosed to an authorised representative, regulator, the NDIS Quality and Safeguards Commission, emergency services or another authority where required or permitted by law.
Providing feedback or making a complaint will not disadvantage you for raising a concern in good faith. If you would prefer not to provide information through the online form, you can contact a Dantae Support Services team member directly.
Is someone in immediate danger? This form is not monitored as an emergency service.
For an immediate emergency, contact the appropriate emergency service.