​​1. Purpose of This Website

The Dantae Support Services website provides general information about:

• Dantae Support Services

• Our disability support services

• NDIS-related services and supports

• Supported Independent Living (SIL)

• Specialist Disability Accommodation (SDA)

• Individualised Living Options (ILO)

• Short-Term Accommodation (STA)

• Personal care and in-home supports

• Community access and participation

• Available or potential housing opportunities

• Career opportunities

• Community activities and events

• News, articles and educational resources

• Ways to contact or connect with our team

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The website is intended to help participants, families, representatives, Support Coordinators, prospective employees and other visitors understand Dantae Support Services and make initial contact with us.

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Website information is general information only unless we expressly state otherwise.

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2. The Website Does Not Replace Individual Advice

Information provided on this website does not constitute individual:

• NDIS planning advice

• Medical or clinical advice

• Allied health advice

• Legal advice

• Financial advice

• Housing or tenancy advice

• Behaviour support advice

• Emergency advice

• Professional advice specific to your individual circumstances

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Every person's needs, circumstances, NDIS plan, funding arrangements, preferences and support requirements are different.

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Information on the website should therefore not be relied upon as a substitute for an individual assessment, professional advice or direct discussion with an appropriate member of the Dantae Support Services team or another suitably qualified professional.

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3. NDIS Information

Dantae Support Services is a registered NDIS provider, but we are not the National Disability Insurance Agency (NDIA), the NDIS Quality and Safeguards Commission or an Australian Government agency.

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References to the NDIS on this website are provided to help explain our services and the environment in which those services may be delivered.

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The NDIA and other authorised decision-makers determine matters including:

• NDIS access and eligibility

• Participant plans

• Reasonable and necessary supports

• Funding decisions

• Plan variations and reassessments

• SDA eligibility

• Particular funding categories

• Applicable NDIS pricing arrangements

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Dantae Support Services cannot guarantee that a particular service, support, property or expense will be funded through a person's NDIS plan.

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Where your decision depends upon current NDIS rules, pricing, funding or eligibility requirements, you should confirm the current position with the NDIA or other appropriate authority.

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4. Information May Change

We take reasonable care to keep our website useful and current.

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However, disability services and the NDIS operate within an environment where:

• Legislation may change

• NDIS Rules and Practice Standards may change

• Pricing arrangements may change

• Government policies and guidance may change

• Services may change

• Staffing may change

• Properties and vacancies may change

• Eligibility and funding arrangements may differ between participants

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As a result, website information may occasionally become outdated before we have had an opportunity to update it.

Publication of information on the website does not guarantee that the information will remain unchanged.

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If information is important to a decision you are making, please contact Dantae Support Services so that our team can confirm the current position where appropriate.

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5. Services Are Subject to Individual Assessment

Descriptions of Dantae Support Services supports are intended to explain the types of assistance we may provide.

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They do not mean that every service is:

• Suitable for every participant

• Available in every location

• Available at every time

• Funded under every NDIS plan

• Able to meet every support requirement

• Immediately available

• Appropriate without further assessment

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Before services commence, Dantae Support Services may need to consider matters such as:

• Participant goals and preferences

• Support requirements

• Participant choice and consent

• Available funding

• Service agreements

• Staffing and workforce capacity

• Worker competencies

• Location

• Risk and safeguarding requirements

• Compatibility of the proposed support environment

• Relevant health or support information

• Whether Dantae Support Services can safely and appropriately deliver the requested support

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Making an enquiry or submitting an online form does not automatically create a participant-provider relationship or service agreement.

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Services commence only after the appropriate assessment, agreement and onboarding requirements have been completed.

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6. Housing Information and Applications

Information about accommodation, SIL, SDA, ILO or other housing opportunities is provided to help prospective applicants understand potentially available options.

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Housing information may include:

• General property descriptions

• Location

• Accessibility features

• Housing configuration

• General household characteristics

• Vacancy information

• Photographs

• Support arrangements

• General compatibility considerations

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We take reasonable care when preparing this information, but property circumstances and vacancies may change.

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6.1 A Housing Application Is Not an Offer of Accommodation

Submitting a Housing Application:

• Does not guarantee acceptance

• Does not reserve a room or property

• Does not create a tenancy

• Does not create a residential agreement

• Does not guarantee that the property is suitable for the applicant

• Does not guarantee NDIS funding

• Does not create a service agreement with Dantae Support Services

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Where relevant, an application may need to progress through further discussions, compatibility considerations, assessment, funding verification, consent, service planning and other appropriate processes.

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A formal housing, tenancy or service arrangement only exists when the relevant agreements have been completed.

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7. Housing Compatibility

Shared living arrangements involve more than the physical suitability of a property.

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Where applicable, Dantae Support Services may need to consider whether a proposed living arrangement can reasonably support:

• Participant preferences

• Choice and control

• Safety

• Privacy

• Daily routines

• Support needs

• Household compatibility

• Existing residents

• Staffing arrangements

• Behavioural or environmental considerations

• Participant wellbeing

• The rights of everyone living within the home

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A decision that a particular shared living arrangement is not suitable should not necessarily be interpreted as a decision about whether a person is suitable to receive services from Dantae Support Services generally.

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Where possible, our team may discuss other appropriate options.

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8. Specialist Disability Accommodation

Specialist Disability Accommodation (SDA) refers to specialist housing for eligible NDIS participants.

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SDA relates to the housing itself and should not be confused with the personal or disability supports that may be delivered within the home.

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Supports such as Supported Independent Living, personal care or other assistance may be separately funded and arranged according to the participant's individual NDIS plan and circumstances.

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Information about SDA properties on this website does not establish that a person is eligible for SDA funding or that a particular SDA dwelling will be approved or funded for that person.

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9. Careers and Employment Applications

Career and job information published on this website is intended to inform prospective applicants about employment opportunities with Dantae Support Services.

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Submitting a Career Application:

• Does not guarantee an interview

• Does not guarantee progression through recruitment

• Does not constitute an offer of employment

• Does not create an employment relationship

• Does not guarantee a particular employment type, roster, location or number of hours

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Recruitment decisions may take into account matters relevant to the position, including:

• Skills

• Experience

• Suitability

• Availability

• References

• Right to work in Australia

• Required worker screening

• Qualifications

• Training

• Role-specific competencies

• Driver licence or transport requirements where relevant

• Organisational requirements

• Participant support needs

• Lawful compliance and safeguarding requirements

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Additional information may be requested if an applicant progresses through the recruitment process.

An employment relationship is created only when the relevant employment process has been completed and an appropriate offer or employment agreement has been made and accepted.

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10. Website Forms Are for Initial Contact

Our public website forms are intended primarily as a first point of contact.

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This includes our:

• Contact Form

• Housing Application Form

• Career Application Form

• Newsletter Subscription Form

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These forms are deliberately designed to collect only limited information.

They should not be used to submit detailed sensitive participant information, medical records, clinical documents, NDIS plans, Behaviour Support Plans, medication information or other highly sensitive information.

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For further information about information submitted through these forms, please read our:

Website Forms & Newsletter Privacy Notice

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If additional information is required, a Dantae Support Services team member will contact you and advise how the information should appropriately be provided.

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11. You Can Contact Us Without Using a Website Form

You are not required to use a public website form to contact Dantae Support Services.

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If you are uncomfortable providing information through the website, you can contact our team directly.

Phone: (07) 5208 8055
Email: info@dantae.com.au

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Our team can discuss your enquiry and advise the appropriate next step.

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12. Privacy

Dantae Support Services respects the privacy of people who use our website and contact our organisation.

Personal information is handled in accordance with applicable Australian privacy requirements and our relevant privacy policies and notices.

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Depending upon the interaction, you should refer to:

• Dantae Support Services Privacy Policy

• Website Forms & Newsletter Privacy Notice

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Our Forms & Newsletter Privacy Notice explains specifically how information submitted through our public website Contact Form, Housing Application Form, Career Application Form and Newsletter Subscription Form is handled.

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13. Consultation and Booking Requests

Where the website allows you to request or book a consultation, appointment or discussion, submitting a booking does not guarantee that:

• Dantae Support Services can provide the requested service

• The requested time will remain available

• The service will be appropriate for your circumstances

• Funding will be available

• A participant-provider relationship has commenced

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A consultation is generally intended to help both parties understand the circumstances, discuss available options and determine appropriate next steps.

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Please avoid including detailed sensitive, medical or participant information in general website booking notes.

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14. Feedback and Complaints

Nothing in these Website Terms limits your right to:

• Provide feedback

• Make a complaint

• Raise a safeguarding concern

• Contact an advocate

• Contact the NDIS Quality and Safeguards Commission

• Contact another relevant regulator or authority

• Exercise any other right available to you

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Dantae Support Services maintains a Feedback and Complaints process for people who wish to raise concerns about our services or organisation.

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Making a complaint should not result in a person being disadvantaged for appropriately exercising their rights.

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15. Emergencies and Urgent Situations

The Dantae Support Services website, website forms, general email addresses and online application forms are not emergency communication channels.

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Do not rely on a website form for an immediate response to:

• A medical emergency

• Immediate danger

• Serious injury

• An urgent safeguarding situation

• An immediate threat to someone's safety

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For emergencies requiring immediate assistance in Australia, contact the appropriate emergency service.

Existing participants should use the appropriate Dantae Support Services contact arrangements provided to them for urgent service-related matters.

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16. Third-Party Websites and Services

Our website may contain links to websites, platforms or resources operated by third parties.

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Examples may include:

• Australian Government websites

• NDIS websites

• NDIS Quality and Safeguards Commission resources

• Microsoft services

• Wix services

• Social media platforms

• Maps

• External resources or community organisations

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A link is provided for convenience or further information and does not necessarily mean that Dantae Support Services:

• Controls the third-party website

• Endorses every statement or service available through it

• Guarantees its accuracy

• Controls its privacy practices

• Controls its availability or security

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Third-party websites and services are governed by their own terms, privacy practices and security arrangements.

You should review those terms where appropriate.

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17. External Providers and Organisations

The website may refer to health professionals, allied health providers, community organisations, government agencies, other NDIS providers or other external organisations.

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Unless expressly stated otherwise, a reference or link does not create a partnership, agency relationship or endorsement.

Participants retain the right to consider their available options and make choices about the providers and services they use.

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18. Intellectual Property

Unless otherwise stated, content created for the Dantae Support Services website—including text, branding, graphics, design elements, photographs and other original material—is owned by or licensed to Dantae Support Services.

You may view and use website information for ordinary personal and informational purposes.

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You must not, without appropriate permission:

• Reproduce substantial portions of our website for commercial purposes

• Present our content as your own

• Copy or misuse Dantae Support Services branding

• Modify our materials in a way that falsely represents Dantae Support Services

• Use our content to suggest an association, approval or endorsement that does not exist

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Some material appearing on the website may belong to third parties and remain subject to the rights of the relevant owner.

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19. Acceptable Use of the Website

You must not knowingly use this website to:

• Break Australian law

• Attempt to gain unauthorised access to systems or information

• Introduce malicious software or harmful code

• Interfere with website availability or security

• Submit fraudulent or deliberately misleading information

• Impersonate another person

• Harass or threaten another person

• Misuse information obtained through the website

• Infringe another person's intellectual property, privacy or other legal rights

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Dantae Support Services may take reasonable steps to protect its website, systems, staff, participants and other users from misuse.

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20. Website Availability

We aim to keep the Dantae Support Services website available and operating correctly.

However, uninterrupted availability cannot be guaranteed.

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The website may occasionally be unavailable because of:

• Maintenance

• Software updates

• Hosting issues

• Internet outages

• Cybersecurity measures

• Third-party platform issues

• Technical faults

• Events outside our reasonable control

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Where an online function is unavailable, you can contact Dantae Support Services directly.

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21. Accuracy and Errors

We take reasonable care when preparing website information.

If we become aware of a material error, we may correct or update the website.

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Minor errors, typographical mistakes or outdated information do not necessarily represent Dantae Support Services' current policies, contractual commitments or service arrangements.

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If you identify information that appears incorrect, you are welcome to contact us.

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22. Images and Examples

Photographs, illustrations, case studies, scenarios and other examples may be used to explain services or provide a more accessible understanding of the work Dantae Support Services performs.

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Unless expressly identified otherwise, an image should not be interpreted as confirming:

• A person's disability

• A person's NDIS participant status

• A person's diagnosis

• A person's support requirements

• That the person receives a particular Dantae Support Services service

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De-identified examples or case studies may be adapted to protect privacy while illustrating realistic support situations.

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23. No Guarantee of Individual Outcomes

Dantae Support Services works with participants to pursue their individual goals and desired outcomes.

However, individual outcomes can be affected by many factors outside the control of Dantae Support Services.

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Nothing on this website should be interpreted as guaranteeing:

• A particular participant outcome

• Increased NDIS funding

• Approval of an NDIS support

• Employment

• Housing placement

• SDA eligibility

• A particular level of independence

• Clinical or health outcomes

• Availability of a particular worker, property or service

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Statements about possible benefits describe the purpose or potential effect of support rather than a guaranteed result for every person.

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24. Australian Consumer Law and Other Legal Rights

Nothing in these Website Terms is intended to exclude, restrict or modify any guarantee, condition, warranty, right or remedy that cannot lawfully be excluded under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any other applicable legislation.

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Where Australian law provides you with rights or remedies that cannot legally be excluded, those rights continue to apply.

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These Website Terms should therefore be read subject to those rights.

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25. Limitation Relating to General Website Information

To the extent permitted by law, Dantae Support Services does not accept responsibility for loss resulting solely from reliance on general website information where:

• The information was not provided as individual professional advice;

• Relevant circumstances were not disclosed to or assessed by Dantae Support Services;

• The information had subsequently changed; or

• The visitor relied on general information instead of seeking appropriate individual advice where that would reasonably have been required.

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This clause does not limit any liability, consumer guarantee or other right that cannot lawfully be excluded or limited.

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26. Changes to These Terms

We may update these Website Terms from time to time to reflect changes to:

• Our website

• Our services

• Technology

• Relevant legislation

• Regulatory requirements

• NDIS arrangements

• Organisational practices

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The current version will be published on this website with the date it was last updated.

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Continued use of the website following an update means the current version will apply to subsequent website use, subject to applicable law.

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27. Governing Law

These Website Terms are governed by the laws applicable in Queensland, Australia.

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Nothing in this provision prevents a person from exercising rights available to them under applicable Commonwealth legislation or other laws that cannot lawfully be excluded.

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28. Contact Dantae Support Services

If you have questions about:

• This website

• Information published on the website

• Our services

• Housing applications

• Career applications

• Privacy

• Accessibility

• Feedback or complaints

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Please contact:

Dantae Support Services
Beldantae Rosa Pty Ltd trading as Dantae Support Services

Phone: (07) 5208 8055
Email: info@dantae.com.au

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We would prefer you contact us if something on our website is unclear so our team can help you obtain the information most relevant to your circumstances.

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28.1 Related Information

You may also wish to read:

Privacy Policy

Learn how Dantae Support Services handles personal and sensitive information more broadly.

Website Forms & Newsletter Privacy Notice

Learn how information submitted through our website forms and newsletter subscription is handled.

Feedback & Complaints

Learn how to provide feedback or raise a concern with Dantae Support Services.

Your Rights, Choice & Safeguards

Learn more about what participants can expect when receiving support from Dantae Support Services.

Accessibility & Alternative Formats

Learn about our approach to accessible website information and alternative ways to contact us.