Why Work with Dantae Support Services?

At Dantae Support Services, we believe quality support depends on strong relationships, clear communication and services that remain centred around the individual.

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Our Service Coordinators play an important role in bringing those elements together. They help ensure participants receive safe, consistent and person-centred supports while keeping families, representatives, Support Coordinators and internal teams informed and connected.

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This is a participant-focused role for someone who values organisation, collaboration, accountability and making sure the details behind service delivery translate into better everyday experiences for the people we support.

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What You Can Expect

• A participant-focused coordination role across Dantae Support Services

• Involvement across SIL, community access, personal supports and individual support arrangements

• Regular engagement with participants, families and external stakeholders

• Collaboration with Service Delivery, rostering and other operational teams

• Responsibility for monitoring service quality, risks and follow-up actions

• Opportunities to contribute to continuous improvement

• A workplace that values clear communication and accountability

• A role where good coordination can have a meaningful impact on participant outcomes

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The Service Coordinator sits at an important point between participants, their support networks and the teams delivering their services.

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About the Role

As a Service Coordinator with Dantae Support Services, you will coordinate day-to-day participant supports and monitor service delivery to help ensure supports are safe, reliable and aligned with each participant's needs.

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The role focuses on participant outcomes, support-plan alignment, stakeholder communication, SIL and community support coordination, safeguarding, risk escalation, documentation and continuous service improvement.

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You will work across operational teams to confirm that supports are being delivered as agreed and that changes, gaps, risks and concerns are identified and acted on appropriately.

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Reports to: General Manager

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Your Role May Include

• Coordinating participant supports in line with NDIS plans and service agreements

• Monitoring whether supports are being delivered as planned

• Reviewing approved support arrangements and ratios where relevant

• Identifying missed supports, service gaps or changes in participant needs

• Supporting teams to understand participant routines and preferences

• Coordinating information for participant reviews and stakeholder meetings

• Supporting updates to participant support plans

• Monitoring SIL and shared support environments

• Maintaining communication with families and approved representatives

• Liaising with Support Coordinators and other relevant stakeholders

• Following up incidents, risks, concerns and agreed actions

• Reviewing service-delivery documentation and communication

• Supporting continuous improvements when service gaps are identified

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Key Responsibilities

As part of the Dantae Support Services team, you will be expected to:

• Coordinate supports according to participant goals, needs and agreed service arrangements

• Help ensure services remain aligned with NDIS plans and available funding

• Monitor the consistency and quality of participant support

• Identify changes that may affect safe or effective service delivery

• Maintain clear and timely communication with relevant stakeholders

• Support participant choice, dignity, privacy and consent

• Ensure agreed actions are followed through and appropriately documented

• Maintain accurate participant and service-delivery records

• Escalate unresolved concerns or significant service issues

• Work collaboratively with operational teams to resolve problems

• Support safe, consistent and person-centred service delivery

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Participant & Stakeholder Engagement

Strong communication is a significant part of this role.

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Where appropriate consent and authority are in place, you may regularly communicate with:

• Participants

• Families

• Guardians and nominees

• Support Coordinators

• Allied health professionals

• Behaviour Support Practitioners

• Plan Managers

• Other providers

• Approved external stakeholders

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You will help ensure relevant people receive timely information about participant changes, service-delivery matters, risks, incidents, meetings, reviews and agreed actions.

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Feedback, compliments, concerns and complaints should be recorded accurately, followed up and escalated when required.

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SIL & Support Environment Coordination

The Service Coordinator has an important role in monitoring SIL and shared support environments.

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This may include:

• Monitoring participant safety and wellbeing

• Supporting stable and consistent service delivery

• Considering participant compatibility within shared environments

• Monitoring established routines and support arrangements

• Identifying environmental or staffing concerns

• Ensuring relevant workers understand participant support requirements

• Confirming behaviour support strategies are communicated appropriately

• Supporting awareness of mealtime and health-support requirements

• Ensuring communication preferences and participant risk controls are understood

• Escalating concerns that may affect safety, wellbeing or quality of life

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Safeguarding & Risk

Participant safety and rights are central to the Service Coordinator role.

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You will support adherence to:

• NDIS Practice Standards

• NDIS Code of Conduct

• Participant rights

• Privacy and confidentiality requirements

• Choice and dignity

• Safeguarding requirements

• Behaviour support requirements

• Incident and complaints procedures

• Participant risk-management arrangements

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You will be expected to recognise and appropriately escalate incidents, safeguarding concerns, restrictive-practice matters, high-risk changes and serious stakeholder concerns.

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Where concerns arise, the role is not simply to record them—it is also to help ensure the appropriate action is followed through.

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Risk, Actions & Continuous Improvement

Good coordination involves looking beyond individual issues and recognising patterns.

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The Service Coordinator may review information from:

• Incidents

• Complaints

• Progress notes

• Participant feedback

• Family feedback

• Stakeholder meetings

• Participant reviews

• Service-delivery records

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Where recurring issues or gaps are identified, you may recommend improvements to support routines, communication, documentation, service planning or participant risk controls.

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You will also monitor agreed actions to confirm they have been completed and escalate matters that remain unresolved or ineffective.

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Documentation & Reporting

Accurate and current information is essential to safe service delivery.

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Records associated with the role may include:

• Participant files

• Service agreements

• Support plans

• Stakeholder communication records

• Family contact notes

• Meeting notes

• Progress-note reviews

• Risk escalations

• Incident follow-up records

• Action trackers

• Service-review records

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The Service Coordinator reports regularly to the General Manager regarding participant matters, stakeholder engagement, service risks, incidents, identified gaps, outstanding actions and participant support needs.

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What Success Looks Like

Success in this role is reflected through:

• Safe and consistent participant supports

• Participant satisfaction

• Effective family and stakeholder communication

• Timely follow-up of concerns and actions

• Accurate and current documentation

• Appropriate incident and risk escalation

• Supports remaining aligned with participant plans and goals

• Improved service consistency

• Fewer repeated service-delivery issues

• Clear communication across the teams involved in participant support

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Working Across the Team

Service coordination requires collaboration across different parts of the organisation.

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You may work closely with:​

• General Manager

• Managing Director

• Support Workers

• Rostering

• Business Development

• People and Culture

• Finance

• Other relevant operational staff

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These relationships help confirm service capability, participant requirements, risks and the practical arrangements needed to deliver agreed supports.

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The Service Coordinator contributes to these areas through participant and service coordination but is not responsible for ownership of business development, participant acquisition targets, payroll, recruitment, organisational governance or financial management.

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What We Value in Our Service Coordinators

We value Service Coordinators who understand that quality services require both strong relationships and strong systems.

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At Dantae Support Services, this means approaching the role with:

• Respect for participant rights, preferences and choices

• Clear and professional communication

• Strong follow-through

• Attention to documentation and detail

• A proactive approach to identifying service gaps

• Confidence escalating concerns when required

• Respectful engagement with families and stakeholders

• Collaborative problem-solving

• An understanding of the importance of privacy and consent

• A commitment to safe and consistent support

• A willingness to learn from incidents, feedback and service reviews

• A focus on improving participant outcomes rather than simply completing administrative tasks

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Why Join Dantae Support Services?

Dantae Support Services is a registered NDIS provider committed to delivering safe, respectful and person-centred supports.

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Our workplace culture is built around:

• Respect – recognising the views and experiences of participants and colleagues

• Dignity – protecting privacy, independence and personal choice

• Reliability – following through on what has been agreed

• Communication – keeping the right people informed and working together

• Accountability – identifying concerns and taking responsibility for appropriate follow-up

• Quality – continually reviewing and improving how services are delivered

• Choice and Control – ensuring participants remain central to decisions about their supports

• Collaboration – bringing participants, families, stakeholders and teams together effectively

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For us, good service coordination is not simply about keeping schedules and records up to date. It is about making sure the systems behind a participant's support contribute to them feeling safe, heard, respected and confident in the services they receive.

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About Dantae Support Services

Dantae Support Services is an Australian registered NDIS provider delivering disability supports across South East Queensland.

Our supports include personal care, in-home assistance, community participation, Supported Independent Living (SIL), Short-Term Accommodation (STA), Individualised Living Options (ILO) and other individual support arrangements.

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We are a family-driven organisation built around the belief that participants deserve services that feel genuine, organised and respectful.

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Our Service Coordinators help turn that commitment into consistent everyday practice by maintaining communication, monitoring service delivery, responding to risks and concerns, and helping ensure participants remain at the centre of their supports.

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If you are looking for a coordination role where organisation, communication and professional judgement can contribute directly to better participant experiences, we would love to hear from you.