Why Work with Dantae Support Services?

At Dantae Support Services, we believe effective Support Coordination starts with listening, understanding what matters to the participant and helping people make informed decisions about their own supports.

​

Our Support Coordinators work alongside participants to help them understand and use their NDIS plans, connect with suitable services and strengthen their confidence in navigating the NDIS and broader community.

​

This is a participant-focused role for someone who values independence, problem-solving, clear communication and genuine choice and control.

​

What You Can Expect

• A participant-focused role built around individual goals and priorities

• Opportunities to work with participants with diverse circumstances and support needs

• Regular engagement with families, providers and community services

• A strong focus on participant capacity building and independence

• Variety across plan implementation, service connections and problem-solving

• A supportive and collaborative team environment

• Opportunities to develop strong knowledge of the NDIS and local service systems

• Meaningful work that helps participants gain greater confidence and control over their supports

​

Good Support Coordination should make the NDIS easier to navigate, not more complicated.

​

About the Role

As a Support Coordinator with Dantae Support Services, you will work alongside participants to help them understand their NDIS plans, identify suitable supports and build a network that reflects their needs, goals and preferences.

​

Rather than making decisions for participants, your role is to provide information, explore options and support informed decision-making.

​

You will help participants implement their plans, connect with providers and mainstream or community services, respond to changing circumstances and progressively build their ability to manage their own supports wherever possible.

​

Your Role May Include

• Helping participants understand their NDIS plan and funded supports

• Exploring the participant's goals, priorities and preferred way of receiving support

• Identifying appropriate providers and community services

• Presenting participants with suitable options so they can make informed choices

• Supporting participants to establish new services and supports

• Helping coordinate multiple providers where supports need to work together

• Building connections with mainstream and community services

• Monitoring whether supports are meeting participant needs and goals

• Identifying gaps or barriers within a participant's support arrangements

• Supporting participants through changes in circumstances

• Preparing for plan reassessments and other NDIS processes

• Helping participants understand service agreements, budgets and available funding

• Supporting communication between participants and their approved support network

• Building participant confidence and capacity to navigate services more independently

​

Key Responsibilities

As part of the Dantae Support Services team, you will be expected to:

• Keep the participant's goals, preferences, rights and choices at the centre of Support Coordination

• Help participants understand and implement their NDIS plans

• Provide clear and accessible information about available support options

• Support participants to exercise genuine choice and control

• Identify services that are appropriate to participant needs rather than simply directing participants to particular providers

• Build and maintain effective working relationships with participants and approved stakeholders

• Monitor whether support arrangements continue to meet participant needs

• Identify service gaps, barriers and emerging concerns

• Support participants to resolve problems within their support network

• Maintain professional boundaries and manage potential conflicts of interest appropriately

• Maintain accurate, timely and meaningful participant records

• Follow privacy, confidentiality, consent and information-sharing requirements

• Identify and appropriately escalate safeguarding or significant risk concerns

• Work within applicable NDIS requirements and Dantae Support Services policies

• Support participants to develop greater independence in managing their supports over time

​

Participant Choice & Decision-Making

Support Coordination should strengthen a participant's ability to make decisions rather than replace it.

​

Our Support Coordinators are expected to:

• Listen to what the participant wants

• Understand their goals, preferences and priorities

• Explain options in a way that is clear and accessible

• Allow participants appropriate time to consider choices

• Respect a participant's preferred communication style

• Involve family, nominees or other decision supporters where appropriate and authorised

• Respect dignity of risk

• Avoid unnecessary influence over participant decisions

• Support participants to remain actively involved in decisions about their own lives

​

The participant should remain at the centre of their support network.

​

Building Capacity & Connections

An important part of Support Coordination is helping participants become more confident in navigating their supports.

​

This may involve:

• Building the participant's understanding of their NDIS plan

• Helping them understand how different types of funding can be used

• Developing confidence communicating with providers

• Supporting participants to compare service options

• Building informal, community and mainstream connections

• Supporting participants to identify solutions when services are not working

• Developing strategies for managing future changes

• Strengthening the participant's ability to coordinate more of their own supports where appropriate

​

The goal is not to create unnecessary dependence on the Support Coordinator. Wherever possible, the role should strengthen the participant's own skills, knowledge and confidence.

​

Plan Implementation & Support Networks

Support Coordinators may assist participants to turn an approved NDIS plan into practical supports that work in everyday life.

​

This can include:

• Identifying the supports that need to be established

• Exploring suitable providers

• Supporting service commencement

• Helping participants understand service agreements

• Coordinating communication between multiple providers where required

• Monitoring whether services are being delivered as expected

• Identifying areas where funding may be underused or support arrangements need attention

• Supporting participants to prepare for plan reassessments

• Gathering relevant information from approved providers and stakeholders

• Helping the participant communicate changes in their circumstances or support needs through appropriate NDIS processes

​

Collaboration & Stakeholder Engagement

Depending on the participant's preferences, consent and circumstances, Support Coordinators may work with:

• Participants

• Families and informal supports

• Guardians and nominees

• Disability support providers

• Allied health professionals

• Behaviour Support Practitioners

• Plan Managers

• Health services

• Housing providers

• Employment and education services

• Government and mainstream services

• Community organisations

• NDIA representatives and other approved stakeholders

​

Effective Support Coordination requires collaboration, but the participant's privacy, consent and authority should always guide what information is shared and with whom.

​

Independence & Conflicts of Interest

Support Coordinators occupy a position of trust and can significantly influence the services a participant chooses.

For this reason, professional independence and transparency are important.

​

Support Coordinators should:

• Provide participants with genuine options wherever reasonably available

• Avoid pressuring participants toward a particular provider

• Clearly identify and appropriately manage actual, potential or perceived conflicts of interest

• Respect the participant's right to choose providers outside Dantae Support Services

• Provide information that supports informed decision-making

• Document significant decisions and participant preferences appropriately

​

Our focus is on helping participants develop a support network that works for them.

​

Risk & Safeguarding

Support Coordinators may become aware of risks or concerns across a participant's broader support environment.

​

This may include:

• Breakdown of essential supports

• Significant changes in participant circumstances

• Service gaps

• Provider concerns

• Housing instability

• Safeguarding concerns

• Possible abuse, neglect, exploitation or harm

• Behavioural or environmental risks

• Hospitalisation or major health-related changes

• Situations requiring urgent coordination between services

​

The role requires good professional judgement, clear documentation and appropriate escalation while respecting the participant's rights, preferences and dignity.

​

Documentation & Reporting

Quality Support Coordination depends on accurate records and meaningful follow-up.

​

Documentation may include:

• Participant contact notes

• Support Coordination case notes

• Participant goals and priorities

• Provider and stakeholder communication

• Service options explored

• Participant decisions and preferences

• Agreed actions

• Risk and safeguarding information

• Plan implementation progress

• Service gaps and barriers

• Meeting records

• Plan reassessment preparation

• Reports required in connection with Support Coordination services

​

Records should clearly demonstrate the work undertaken, the participant's involvement and the outcomes being pursued.

​

What Success Looks Like

Success in Support Coordination is not measured simply by how many services are connected.

​

Good outcomes may include:

• Participants better understanding their NDIS plans

• Supports being established successfully

• Greater participant choice and control

• Stronger and more suitable support networks

• Reduced gaps or breakdowns in essential supports

• Improved communication between services

• Participants becoming more confident solving support-related problems

• Better connections with mainstream and community services

• Participants developing greater capacity to navigate their own supports

• Services remaining aligned with participant goals and changing needs

• Risks being recognised and addressed appropriately

​

What We Value in Our Support Coordinators

At Dantae Support Services, we value Support Coordinators who:

• Listen before offering solutions

• Respect participant autonomy and individual decision-making

• Communicate clearly and professionally

• Can explain complex information in accessible language

• Are organised and manage competing priorities effectively

• Follow through on agreed actions

• Build constructive relationships with a wide range of stakeholders

• Remain calm when circumstances become complex

• Think critically and explore different solutions

• Understand professional boundaries

• Recognise and appropriately manage conflicts of interest

• Maintain accurate and meaningful documentation

• Respect privacy, confidentiality and participant consent

• Recognise when a situation needs to be escalated

• Take a collaborative rather than controlling approach

• Are willing to continually develop their knowledge of the NDIS and available services

​

Why Join Dantae Support Services?

Dantae Support Services is a registered NDIS provider committed to safe, respectful and participant-centred support.

​

Our workplace culture is built around:

• Respect – recognising each participant as an individual with their own priorities and experiences

• Choice and Control – ensuring participants remain central to decisions about their supports

• Independence – building confidence and capacity rather than creating unnecessary dependence

• Communication – making complex information easier to understand

• Integrity – acting professionally, transparently and in the participant's interests

• Collaboration – working constructively with participants, families, providers and community services

• Accountability – following through and maintaining accurate records

• Quality – continually improving how we work with participants

​

For us, effective Support Coordination means a participant should gradually feel more informed, more confident and more in control of the supports around them.

​

About Dantae Support Services

Dantae Support Services is an Australian registered NDIS provider delivering disability supports across South East Queensland.

​

Our broader services include personal care, in-home assistance, community participation, Supported Independent Living (SIL), Short-Term Accommodation (STA), Individualised Living Options (ILO) and other participant-focused supports.

​

We are a family-driven organisation built around dignity, respect, independence, safety and genuine relationships.

 

Our Support Coordinators contribute to that approach by helping participants understand their options, navigate services, build effective support networks and remain at the centre of decisions about their own lives.

​

If you are looking for a role where communication, problem-solving and strong NDIS knowledge can help people exercise greater choice and build confidence in navigating their supports, we would love to hear from you.